Questions & Answers
Frequently Asked Questions
Recovery comes with many questions — some practical, some emotional. Here are honest answers to the things patients ask us most often.
1What does each stay include?
Each stay includes a private, fully equipped suite specially adapted for your post-surgical recovery. You can also add optional services such as airport transportation, a private chef, medication delivery, post-surgery therapies, or specialized nursing care.
2Can a companion stay with me?
Yes, a companion is welcome at no extra cost in most of our suites. For guests traveling alone, we offer professional nursing support to provide personal assistance throughout recovery.
3How long should I stay?
The length of your stay depends on your procedure and your surgeon's recommendation. Most guests stay between 10 and 20 days. We'll coordinate directly with your doctor to ensure you recover safely and travel home comfortably.
4Do you offer post-surgical meals or special diets?
Absolutely. Our in-house chef and nutritionist prepare personalized menus designed to meet your post-surgical or medical dietary needs. Every meal is crafted to support your healing and overall well-being.
5How are Recovery Suites different from a hotel?
Hotels offer comfort — we provide comfort and clinical safety. Each suite is thoughtfully designed for post-surgical recovery, with medical-grade adaptations and professional support.
6How can I make a reservation?
You can book through our contact page or via WhatsApp at +52 81 1238 4857. After booking, you will receive a confirmation email with the details of your suite and recovery plan.
7Do you provide transportation after surgery?
Yes, we offer transportation packages that include airport transfers and follow-up appointments after your surgery.
8What payment methods do you accept?
We accept major credit and debit cards, bank transfers, and international payments.
9What is your cancellation or refund policy?
Cancellations made at least 14 days before check-in are fully refundable. Changes to surgery dates can often be accommodated.
10Do you assist international guests?
Yes. Our bilingual team assists with airport transfers, translation, and coordination with your medical team.
11Is the environment safe and private?
Yes. Every suite is private, secure, and designed to meet high safety and hygiene standards.
12Can I customize my recovery package?
Of course. You can personalize your recovery experience with services tailored to your needs.
13What should I bring for my stay?
Bring personal essentials, prescribed medications, and any items recommended by your doctor.
14Do you coordinate with my surgeon or clinic?
Yes. With your permission, we can coordinate directly with your medical team.
Still Have Questions?
Our team is available 24/7 to help you plan your recovery stay. Reach out through any of these channels.